Privacy Policy

Overview

The owner of this website, Agilitas Distribution Private Limited is a company registered under the Companies Act, 2013, having its registered office at 02B-109, 02B-111, 02A-107, and 02A-115, Roshni Tech Hub, Marathahalli Main Road, Lakshminarayana Pura, EPIP Zone, Chinnapanna Halli, Marathahalli Colony, Bangalore – 560037, hereinafter referred to as ‘Agilitas’ or ‘the Company’ or ‘us/we/our’.

We value the trust that you, our “User(s)” place in us. Hence, we place the highest standards for securing your privacy and information. This Privacy Policy (“Policy”) seeks to explain how we collect, use, share, process, transfer and disclose your Personal Data and what choices you have relating to your personal data.

By visiting and using this website you agree to be bound by the terms and conditions of this Policy. If you do not agree with the same, please do not use or access our website. This Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

Collection of Personal Data

We collect Personal Data depending on how you interact with us, the services that you avail, the Products (the products and services sold or marketed on this website/app) that you purchase and the choices that you make regarding the collection and use of your data. The categories of personal data that we collect directly or indirectly from you are:

• Contact information: data such as name, email address, shipping and billing address, Messenger ID, social media handle, phone number, or any other communication channel you have used to contact us for more information. This information would be used to contact you for different reasons depending on the purpose stated in this Policy.
• Indemnity information: data shall include name (first, last and initials), date of birth, any consumer ID assigned to you by us, nickname, username, password, social identifiers and information passed along to us from any of your accounts used to access this website.
• Location information: data that shall include your residential location, current login location (IP Address), GPS location (if you have agreed to share with us).
• Size information: data that shall include shoe size, clothes size, height, weight, chest, waist, hip, inseam, body shape, heel-toe measurement. This information would be used to make sure our products fit your requirements.
• Behavioural and Profile information- data that shall include your shopping history, Wishlist items, website browsing behaviour, browsing preferences, shopping preferences, in-store/website interactions, product reviews, social media interactions with us, and any other intelligence or inference that we may draw about you to help us learn more about you as our consumer. This information shall be used to know you better as a consumer, so we can reach you with relevant marketing messages and communications regarding our products and services, provided that you have signed up for the same.
• Purchase information – the data that shall include your payment information card numbers, bank account details, shopping cart, delivery details, shipping and billing address, order number, purchase history with us or regarding Lotto products, transaction ID, and any other information related to your purchase. This information shall be used to complete your order or return or refund on our website or any other selling platforms.
• Social Media information – the data that shall include information obtained through your interaction with us on various social media channels such as Facebook, Instagram, Threads, Whatsapp, Snapchat, X, Google, etc., It shall also include any social media information that is publicly available such as your social media handles, social media interactions and public postings, your reactions, your connections, the photos that are public, or any post that you send to us by mentioning us or following our social media posts by using relevant “handles” or “hashtags”.
• Device information – data that shall include information regarding your device or browser that provides us with your browsing behaviour or device usage. Your device information is collected by our website/app, and your browser information is collected by our cookies, tags, and pixels, which shall include not be limited to the IP address, date and time of the visit, how long you continued to access our website, the referral URL (if our site was accessed through a different site or an advertisement link), the pages visited on our site, your browser type, device type, versions, operating system. This is information is required for network security purposes and for optimization of our website and app.
• Correspondence – shall include your conversations with us when you contact customer service, the emails you write us discussion with the chatbot, the concerns that you might address to us via post, e-mail, or call, chat or any other communication between you and our personnel. Further, do note that we record all our customer service calls for quality assurance purposes. This information would be used to address grievances and improve services and products offered by us.
• Preference information – shall include preferred language, log-in location, Wishlist items, preferred shipping address, browsing preferences, our correspondence with you, your reviews of the products and services purchased from the website. This information shall be used to give you convenience when you visit the website or any offline stores of the Company or its affiliates.
• Information that we may collect from other sources - any information about you that may be made available to us publicly or through commercially available sources (as permitted under law), which we may combine with the information that is either already available with us or received from you.

All the above categorised information shall be collectively referred to as to as ‘Personal Data’.

By continuing to use the Website you are deemed to have read the Privacy Policy and understood the purpose for which your Personal Data is being collected and how the same shall be used and granting your express consent to such purpose and use. If, at a later date, you wish to withdraw this consent, please send us an email at resolve@lottosport.in.

Utilisation of Personal Data

We may use your Personal Data:

• For creating and giving you access to your registered account with the website and for the purpose of processing the order placed on this website.
• To develop, deliver, process and improve our products, services, content in order to personalize and improve your experience on the website and at our offline stores;
• For any marketing and performance research to assist us in measuring our customer services, benchmarking our performance and in helping us improve your shopping experiences and product offerings based on your search history;
• For internal analytical and research purposes such as auditing, data analysis and research to improve our Products, services and customer communications. We may also combine it with other information to provide and improve our Products, services, content and advertising;
• To send communication related to order updates, offers, Products, upcoming events, including providing you information in relation to order confirmations, invoices, technical notices, security alerts through e-mail, messages or such other channels;
• To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority;
• To resolve any request, dispute, grievance or complaint raised by you in relation to your use of the website;
• To detect or monitor any fraudulent or illegal activity on the website;
• To conduct investigations of possible breaches of law;
• To identify, contact, or bring legal action against someone who may be violating an agreement they have with us;
• To investigate security breaches or cooperate with government authorities pursuant to a legal matter, including consumer disputes.
• To protect our rights, safety or property, including the prevention of fraud;
• To help customers locate nearby store and return centres or to confirm delivery address;
• Respond to the user’s queries, requests and inquiries;
• Update new features or improvements of the website;
• Examine the identity of the user.
• To communicate any changes to the Terms of Use, this Policy or any other policy on the website; or
• Help the user address its problems with the website or the products featured on the website ("Products”).

Transfer or Sharing of Personal Data

Depending on the Personal Data processing activity, your Personal Data is shared with:

• a. Different Company entities, affiliates, or cloud service providers for the purpose of data storage and data processing;
• b. Our service providers and vendors such as couriering agencies, manufacturer of the Products, etc., who may make available to you services, products, or applications for use on or through our website. If you choose to use such services, products or applications, Personal Data related to these uses may be shared with such service providers and vendors.
• c. Our Service Providers who may, in the course of providing their respective services, receive and process Personal Data which include storing and analyzing Personal Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your Personal Data for profiling, user analysis and financial Institutions, merchants, and payment processors for the purpose of enabling your payments

The Company ensures compliance with all applicable legal requirements to ensure your Personal Data is secured and safe when it is being transferred to a different country and we ensure that the same level of data protection is maintained by the entity to whom the data is shared.

Information That Cannot Be Uploaded

While accessing this website, you shall not host, display, upload, modify, publish, transmit, update or share any information that:

• belongs to another person;
• is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
• harms minors in any way;
• infringes any patent, trademark, design copyright or other proprietary rights;
• violates any law for the time being in force;
• impersonates another person;
• contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

Minor’s Privacy

This website is directed to be used by adults who are above the age of majority in the jurisdiction from where they are accessing the website. If you are not an adult, you should have a legal guardian or adult supervision at the time of making a purchase or at the time of registration on the website. Neither we nor our affiliates knowingly collect information from minors. Minors should not be using this platform with any personal data. In the event you become aware that your child has provided his/her Personal Data without your consent, then may contact us for deletion of such information. Our contact details are available below at Redressal mechanism. In the event a person below the age of majority uses this website for purchase of products and services, we shall not be held liable or responsible for any damage or injury suffered by such person. In the event of default by the minor, the parent or the guardian shall be liable to compensate for the damages arising out of such wrongful use by the minor.

User Rights

We respect your rights concerning your Personal Data in accordance with applicable laws. You have several legal rights related to your Personal Data and these rights may vary depending on jurisdiction you are in. You have the following rights irrespective of the jurisdiction you belong from:

• a. Right to Access: You have the right to request copies of the Personal Data we hold about you. This right also includes access to details about the processing of your Personal Data, such as its purpose, the categories of Personal Data involved and the recipients.
• b. Right to Rectification: The right to have your Personal Data rectified if it is inaccurate or incomplete. Depending upon the nature of the request, you may be able to update certain sets of Personal Data on your own.
• c. Right to Erase: The right to request that we delete or remove your Personal Data from our systems.
• d. Right to withdraw consent: The right to withdraw previously given consent to process your Personal Data.
• e. The right to object to processing: You have the right to object to the Company’s processing of your personal data, under certain conditions.
• f. The right to data portability: You have the right to request that our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to make a request for exercising the above rights or if you have a grievance related to the processing of your Personal Data, you may write to us at resolve@lottosport.in.

Data Security and Integrity

We take necessary managerial, technical, operational, physical, and organizational measures in accordance with applicable laws and regulations to mitigate risks associated with our use of your Personal Data. This includes preventing loss, alteration, or unauthorized access while ensuring you can exercise your rights. Our service providers are also required to uphold these protections through contractual agreements.

However, we may be required to share the aforesaid Personal Information with government authorities and agencies for the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences. By accessing this website, you hereby agree and consent for us to disclose your information, if so required under the applicable law.

Data Retention

Your Personal Data is retained for the duration of your relations with us, plus a reasonable time period to run regular deletion routines or as required under applicable laws. We will retain your Personal Data as long as it is required to fulfil the purposes indicated in this Policy or requirements under applicable laws. If you wish to receive communications from us, the necessary information will be kept to send you these communications.

Where we no longer need to process your Personal Data for the purpose set out in this Privacy Policy, we will delete your Personal Data from our databases.

Where permissible, we will also delete your Personal Data upon your request. In order to make your deletions request, you can write to us at care@lottosport.in.

Changes to this Policy

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. You may review the same at any time on any of our digital platforms or request the same to be sent to you on your registered email address.

Redressal Mechanism

If you have any queries regarding this Policy or anything to do with the use, modification, correction or deletion of your Personal Data, please reach out to our customer care at 91-8150863127 or resolve@lottosport.in. Further you can also write to us at:

Agilitas Distribution Private Limited,
02B-109, 02B-111, 02A-107, and 02A-115, Roshni Tech Hub,
Marathahalli Main Road, Lakshminarayana Pura, EPIP Zone,
Chinnapanna Halli, Marathahalli Colony, Bangalore – 560037.

Grievance & Data Protection Officer

Name: Gautam Keshavamurthy
Address: 02B-109, 02B-111, 02A-107, and 02A-115, Roshni Tech Hub,
Marathahalli Main Road, Lakshminarayana Pura, EPIP Zone,
Chinnapanna Halli, Marathahalli Colony, Bangalore – 560037.
Email: resolve@lottosport.in
Telephone: 91-8150863127
Timings: 10:00 AM – 6:00 PM (Monday to Friday)