Privacy Policy

Contact information: data such as name, email address, shipping and billing, Messenger ID, social media handle, phone number, or any other communication channel you have used to contact us for more information. This information would be used to contact you for different reasons depending on the purpose stated in this Policy. 

Indemnity information: data shall include name (first, last and initials), date of birth, any consumer ID assigned to you by us, nickname, username, password, social identifiers and information passed along to us from any of your accounts used to access this website.

Location information: data that shall include your residential location, current login location (IP Address), GPS location (if you have agreed to share with us).

Size information: data that shall include shoe size, clothes size, height, weight, chest, waist, hip, inseam, body shape, heel-toe measurement. This information would be used to make sure our products fit your requirements.

Behavioural and Profile information: data that shall include your shopping history, Wishlist items, website browsing behaviour, browsing preferences, shopping preferences, in-store/website interactions, product reviews, social media interactions with us, and any other intelligence or inference that we may draw about you to help us learn more about you as our consumer.  This information shall be used to know you better as a consumer, so we can reach you with relevant marketing messages and communications regarding our products and services, provided that you have signed up for the same.

Purchase information: the data that shall include your payment information card numbers, bank account details, shopping cart, delivery details, shipping and billing address, order number, purchase history with us or regarding Lotto products, transaction ID, and any other information related to your purchase. This information shall be used to complete your order or return or refund on our website or any other selling platforms.

Social Media information: the data that shall include information obtained through your interaction with us on various social media channels such as Facebook, Instagram, Threads, Whatsapp, Snapchat, X, Google, etc., It shall also include any social media information that is publicly available such as your social media handles, social media interactions and public postings, your reactions, your connections, the photos that are public, or any post that you send to us by mentioning us or following our social media posts by using relevant “handles” or “hashtags”. 

Device information: data that shall include information regarding your device or browser that provides us with your browsing behaviour or device usage. Your device information is collected by our website/app, and your browser information is collected by our cookies, tags, and pixels, which shall include not be limited to the IP address, date and time of the visit, how long you continued to access our website, the referral URL (if our site was accessed through a different site or an advertisement link), the pages visited on our site, your browser type, device type, versions, operating system.. This is information is required for network security purposes and for optimization of our website and app.

Correspondence: shall include your conversations with us when you contact customer service, the emails you write us discussion with the chatbot, the concerns that you might address to us via post, e-mail, or call, chat or any other communication between you and our personnel. Further, do note that we record all our Customer Service calls for quality assurance purposes. This information would be used to address grievances and improve services and products offered by us.

Preference information: shall include preferred language, log-in location, Wishlist items, preferred shipping address, browsing preferences, our correspondence with you, your reviews of the products and services purchased from the website. This information shall be used to give you convenience when you visit the website or any offline stores of Lotto.

Information that we may collect from other sources: any information about you that may be made available to us publicly or through commercially available sources (as permitted under law), which we may combine with the information that is either already available with us or received from you.  

For creating and giving you access to your registered account with the website/app and for the purpose of processing the order placed on this website/app.  

To develop, deliver, process and improve our products, services, content in order to personalize and improve your experience on the website and at our offline stores; 

To help us learn about your shopping preferences; 

For any marketing and performance research to assist us in measuring our customer services, benchmarking our performance and in helping us improve your shopping experiences and product offerings based on your search history; 

For internal analytical and research purposes such as auditing, data analysis and research to improve our Products, services and customer communications. We may also combine it with other information to provide and improve our Products, services, content and advertising; 

To send communication related to order updates, offers, Products, upcoming events, including providing you information in relation to order confirmations, invoices, technical notices, security alerts through e-mail, messages or such other channels.

To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority; 

To resolve any request, dispute, grievance or complaint raised by you in relation to your use of the website; 

To detect or monitor any fraudulent or illegal activity on the website; 

To conduct investigations of possible breaches of law; 

To identify, contact, or bring legal action against someone who may be violating an agreement they have with us; 

To investigate security breaches or cooperate with government authorities pursuant to a legal matter, including consumer disputes. 

To protect our rights, safety or property, including the prevention of fraud; 

To help customers locate nearby store and return centres or to confirm delivery address; 

Respond to the user’s queries, requests and inquiries; 

Update new features or improvements of the website; 

Examine the identity of the user.

To communicate any changes to the Terms of Use, this Policy or any other policy on the website; or 

Help the user address its problems with the website or the Products. 

belongs to another person 

is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; 

harms minors in any way; 

infringes any patent, trademark, copyright or other proprietary rights; 

violates any law for the time being in force; 

impersonates another person; 

contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.

You may correct, update or delete your Lotto account; 

You may change your choices for subscriptions, newsletters, product emails, messages or alerts; 

In order to either delete or amend, you may request access to the personal information we hold about you and we shall request third parties with whom we have shared the information do the same. Once you place a request to delete your personal information, we shall take all reasonable steps taking into account available technology and the means available to us, including technical measures to erase the personal information. 

Right to receive a copy of the personal data  

You may request access to the personal information we hold about you and that we amend or delete it and we request third parties with whom we have shared the information do the same. Once you place a request to delete the personal information, we shall take all reasonable steps taking into account available technology and the means available to us, including technical measures to erase the personal information.